Includes bibliographical references and index

Part 1: Introduction. The operations function ; Operations and supply chain strategy ; Product design -- Part 2: Process design. Process selection ; Service delivery system design ; Process-flow analysis ; Lean thinking and Lean systems -- Part 3: Quality. Managing quality ; Quality control and improvement -- Part 4: Capacity and scheduling. Supply chain management ; Forecasting ; Supplement: Advanced methods ; Capacity planning ; Scheduling operations ; Project planning and scheduling -- Part 5: Inventory. Independent demand inventory ; Supplement: Advanced methods ; Materials requirements planning and ERP -- Part 6: Case studies

Operations Management in the Supply Chain: Decisions and Cases is an ideal book for the instructor seeking a short text with cases. This book employs a cross-functional perspective that emphasizes strategy and critical thinking, appealing to non-majors and practical for use in an MBA level or undergraduate course in operations management. The size and focus of the book also make the text attractive for the cross-functional curriculum where students are required to purchase more than one text. The sixteen cases offer variety in length and rigor; and several are from Ivey, Stanford, and Darden. This mix makes the book appropriate for both undergraduates and MBA students.- Publisher note