Includes index.

Choice, responsibility and work : rhetoric in a university library reorganization / Gail E. Bader, William Graves, James M. Nyce -- The attributes of information as an asset / Charles Oppenheim, Joan Stenson, Richard M.S Wilson -- Management education for library and information science / John M. Budd -- An examination of psychological characteristics and environmental influences of female college students who choose traditional versus nontraditional academic majors / Bambi N. Burgard -- The evolving role of chief information officers in higher education / José-Marie Griffiths -- E-metrics : measures for electronic resources / Rush Miller, Sherrie Schmidt -- Managing service quality with the balanced scorecard / Roswitha Poll -- Performance measures of quality for academic libraries implementing continuous improvement projects : a Delphi study / John B. Harer -- Information ethics, a philosophical approach / Mary Jane Rootes -- Learner-centered library service at a distance / Donna K. Meyer -- Library services for overlapping distance learning programs of two higher education systems in Washington State / Harvey R. Gover.

Volume 20 includes important contributions to the field from the UK, Germany, and the United States. These deal with the evolving role of the chief information officer, information ethics, library services at a distance, e-metrics, and continuous quality improvement.