@book{5064,
	author = {Guffey, Mary Ellen.},
	title = {Business communication :},
	publisher = {South-Western College Pub.,},
	year = {c1997.},
	address = {Cincinnati, Ohio :},
	edition = {2nd ed.},
	url = {http://www.loc.gov/catdir/enhancements/fy1514/96163960-b.html}
}