@book{5114,
	author = {Hoover, Judith D.},
	title = {Effective small group and team communication /},
	publisher = {Thomson/Wadsworth,},
	year = {c2005.},
	address = {Belmont, CA :},
	edition = {2nd ed.},
	url = {http://www.loc.gov/catdir/enhancements/fy1103/2003117044-d.html}
}