| 000 | 01627nam a2200397Ia 4500 | ||
|---|---|---|---|
| 001 | 819322868 | ||
| 003 | OCoLC | ||
| 005 | 20200203163813.0 | ||
| 006 | m o d | ||
| 007 | cr unu | ||
| 008 | 121126s2012 nyua sb 001 0 eng d | ||
| 020 | _a9780071786966 | ||
| 020 | _a0071786961 | ||
| 020 | _z9780071786973 | ||
| 035 | _a(Safari)9780071786973 | ||
| 035 | _a(OCoLC)819322868 | ||
| 037 |
_aCL0500000176 _bSafari Books Online |
||
| 040 |
_aUMI _cUMI |
||
| 090 |
_aHF5415.335 _b.S63 2012 |
||
| 100 | 1 |
_aSoudagar, Reza _92497 |
|
| 245 | 1 | 4 |
_aThe customer experience edge _h[electronic resource] : _btechnology and techniques for delivering an enduring, profitable and positive experience to your customers / _cReza Soudagar, Vinay Iyer, and Volker G. Hildebrand |
| 260 |
_aNew York : _bMcGraw-Hill, _cc2012 |
||
| 300 |
_a1 online resource (1 v.) : _bill |
||
| 504 | _aIncludes bibliographical references and index | ||
| 506 | _aAvailable to OhioLINK libraries | ||
| 650 | 0 |
_aConsumer satisfaction _92498 |
|
| 650 | 0 |
_aCustomer relations _xManagement _92499 |
|
| 650 | 0 |
_aCustomer services _xTechnological innovations _92500 |
|
| 655 | 0 |
_aElectronic books _9912 |
|
| 700 | 1 |
_aIyer, Vinay _92501 |
|
| 700 | 1 |
_aHildebrand, Volker _92502 |
|
| 710 | 2 |
_aOhio Library and Information Network _9914 |
|
| 776 | 0 | 8 |
_iPrint version: _aSoudagar, Reza. _tCustomer experience edge. _b1st ed. _dNew York : McGraw-Hill, c2012 _z9780071786973 _w(DLC) 2011029505 _w(OCoLC)757802731 |
| 856 | 4 | 0 |
_3Safari Books Online _zConnect to resource _uhttps://learning.oreilly.com/library/view/-/9780071786973/?ar |
| 942 |
_2lcc _cBK |
||
| 999 |
_c2341 _d2341 |
||