000			00506nam a22001577a 4500
008			221215b xxu||||| |||| 00| 0 eng d
020			_a9780077152345
050			_aHF 5415.13 _b.P3242 2014
100			_aPalmer, Adrian. _92512
245			_aPrinciples of services marketing/ _c Adrian Palmer.
250			_a7th.
260			_aLondon ; New York: _bMcGraw-Hill, _cc2014.
300			_a xvi, 495 p.: _bill. _c26 cm.
650			_a Marketing--Management. _vService industries--Marketing. _93432
942			_2lcc _cBK
999			_c3113 _d3113