Includes index.

A qualitative assessment of the service encounter / Denver E. Severt, Paul D. Rompf, Kimberly S. Severt -- New service development : preliminary findings on process development and assessment from the Greek hotels / Marianna Sigala, Kalotina Chalkiti -- The influence of the intensity of collaboration and type of management on the performance of Swiss hotels / Thouraya Gherissi Labben, Andrew Mungall -- A study on the online sales efficiency of upscale and luxury hotels in Germany, Switzerland and Austria / Marco A. Gardini -- From cultural consumer at home to heritage tourist away / Mehmet Mehmetoglu, Kjell Olsen -- An investigation of long-term debt and firm value in lthe lodging industry / Michael C. Dalbor, Seoki Lee, Arun Upneja -- Energy consumption and CO / Li-Ju Chen, Joseph S. Chen -- Gender-based service preferences of spa-goers / Linda Sherman, Candice Clemenz, Steven Philipp -- The hotel servicescape for Chinese female travellers / Li-Jen Jessica Hwang -- Safety and security perceptions of tourists visiting Kashmir, India / Vinay Chauhan -- Potential impacts of generational change on destinations / Bruce Prideaux -- Impacts of an intervention event on museum visitations / Rachel J.C. Chen -- Critical factors in implementing HRIS in restaurant chains / Khaldoon Khal Nusair, H.G. Parsa -- Theme park visitors' responses to the SARS outbreak in Taiwan / Hsin-You Chuo.

Advances in Hospitality and Leisure, a peer-review serial published annually, delivers refreshing insights of a host of scientific studies pertaining to hospitality, leisure, and tourism while providing a forum to stimulate discussions on contemporary issues and emerging trends essential to theory advancement as well as professional practices from a global perspective. The main focus of this series is to divulge the innovative methods of inquiry so as to inspire new research topics that are vital and have been in large neglected. The series attempts to address the needs of the populace willing to disseminating seminal ideas, concepts and theories derived from scholarly investigations. Potential readers may retrieve useful texts helping outline new research agendas, suggest viable topics for a dissertation work, and augment the knowledge of the new subjects of learning.