Soudagar, Reza
The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers / [electronic resource] : Reza Soudagar, Vinay Iyer, and Volker G. Hildebrand - New York : McGraw-Hill, c2012 - 1 online resource (1 v.) : ill
Available to OhioLINK libraries
9780071786966 0071786961
CL0500000176 Safari Books Online
Consumer satisfaction
Customer relations--Management
Customer services--Technological innovations
Electronic books
The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers / [electronic resource] : Reza Soudagar, Vinay Iyer, and Volker G. Hildebrand - New York : McGraw-Hill, c2012 - 1 online resource (1 v.) : ill
Available to OhioLINK libraries
9780071786966 0071786961
CL0500000176 Safari Books Online
Consumer satisfaction
Customer relations--Management
Customer services--Technological innovations
Electronic books