| 000 -LEADER |
|---|
| fixed length control field |
01627nam a2200397Ia 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
819322868 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OCoLC |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20200203163813.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS--GENERAL INFORMATION |
|---|
| fixed length control field |
m o d |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
|---|
| fixed length control field |
cr unu |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
121126s2012 nyua sb 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780071786966 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0071786961 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| Cancelled/invalid ISBN |
9780071786973 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(Safari)9780071786973 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)819322868 |
| 037 ## - SOURCE OF ACQUISITION |
|---|
| Stock number |
CL0500000176 |
| Source of stock number/acquisition |
Safari Books Online |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
UMI |
| Transcribing agency |
UMI |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (OCLC) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
HF5415.335 |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) |
.S63 2012 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Soudagar, Reza |
| 9 (RLIN) |
2497 |
| 245 14 - TITLE STATEMENT |
|---|
| Title |
The customer experience edge |
| Medium |
[electronic resource] : |
| Remainder of title |
technology and techniques for delivering an enduring, profitable and positive experience to your customers / |
| Statement of responsibility, etc |
Reza Soudagar, Vinay Iyer, and Volker G. Hildebrand |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
New York : |
| Name of publisher, distributor, etc |
McGraw-Hill, |
| Date of publication, distribution, etc |
c2012 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
1 online resource (1 v.) : |
| Other physical details |
ill |
| 506 ## - RESTRICTIONS ON ACCESS NOTE |
|---|
| Terms governing access |
Available to OhioLINK libraries |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Consumer satisfaction |
| 9 (RLIN) |
2498 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer relations |
| General subdivision |
Management |
| 9 (RLIN) |
2499 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer services |
| General subdivision |
Technological innovations |
| 9 (RLIN) |
2500 |
| 655 #0 - INDEX TERM--GENRE/FORM |
|---|
| Genre/form data or focus term |
Electronic books |
| -- |
912 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Iyer, Vinay |
| 9 (RLIN) |
2501 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Hildebrand, Volker |
| 9 (RLIN) |
2502 |
| 710 2# - ADDED ENTRY--CORPORATE NAME |
|---|
| Corporate name or jurisdiction name as entry element |
Ohio Library and Information Network |
| 9 (RLIN) |
914 |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY |
|---|
| Display text |
Print version: |
| Main entry heading |
Soudagar, Reza. |
| Title |
Customer experience edge. |
| Edition |
1st ed. |
| Place, publisher, and date of publication |
New York : McGraw-Hill, c2012 |
| International Standard Book Number |
9780071786973 |
| Record control number |
(DLC) 2011029505 |
| -- |
(OCoLC)757802731 |
| 856 40 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Materials specified |
Safari Books Online |
| Public note |
Connect to resource |
| Uniform Resource Identifier |
https://learning.oreilly.com/library/view/-/9780071786973/?ar |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Item type |
Books |
