The customer experience edge [electronic resource] : technology and techniques for delivering an enduring, profitable and positive experience to your customers /
by
Soudagar, Reza
; Iyer, Vinay; Hildebrand, Volker; Ohio Library and Information Network.
Material type: 
BookPublisher: New York : McGraw-Hill, c2012Description: 1 online resource (1 v.) : ill.ISBN: 9780071786966; 0071786961.Subject(s): Consumer satisfaction | Customer relations -- Management | Customer services -- Technological innovations | Electronic booksOnline resources: Safari Books Online Connect to resource
| Item type | Current location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|
Books
|
KAMPALA UNIVERSITY, JINJA General Section | HF5415.335.S63 2012 (Browse shelf) | C1 | Available | Material available in hard copy | 2020-0087 |
Includes bibliographical references and index
Available to OhioLINK libraries
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